PRIVACY POLICY

We are committed to protecting your privacy and ensuring you have a positive experience while visiting our website or using our services. This privacy policy (effective 1 July 2024) outlines how we collect, use, disclose, and safeguard your information. Please read this document carefully to understand our practices regarding your personal data and how we will treat it.

1. Introduction

Welcome to Incident Zero Pty Ltd (hereafter referred to as ‘Incident Zero’, ‘we’, ‘us’, or ‘our). We are committed to protecting your privacy. This privacy policy outlines how we collect, use, disclose, and safeguard your information when you visit our website www.incident-zero.com, engage with our e-commerce store, or interact with us as a B2B customer. By accessing our website or using our services, you agree to the collection and use of information in accordance with this policy.

2. Information we collect

Personal Information

We collect personal information that you provide to us directly, including but not limited to:

  • Name

  • Contact information (email address, phone number, mailing address)

  • Business information (company name, position/title, industry)

  • Payment information (credit card details, billing address)

  • Any other information you choose to provide to us.

Automated Data Collection

We may also collect information automatically as you interact with our website, including:

  • IP address

  • Browser type and version

  • Device information

  • Pages visited on our site

  • Time and date of visits

  • Referring website URLs

This data is collected through cookies, web beacons, and other tracking technologies.

3. How we use your information

We use the information we collect for various purposes, including:

  • To process and fulfil orders and transactions

  • To manage and maintain our e-commerce store

  • To provide customer support and respond to inquiries

  • To improve our website and services

  • To send promotional and marketing communications (with your consent)

  • To comply with legal obligations and protect our rights

4. Sharing your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

  • Service providers who assist us in operating our business and website

  • Business partners and affiliates for joint marketing efforts

  • Legal authorities or regulators when required by law or to protect our rights

5. Data security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your choices

Access and update

You have the right to access, update, or correct your personal information. You can do this by contacting us at info@incident-zero.com.

Opt-out

You may opt out of receiving promotional emails from us by following the unsubscribe instructions included in those emails or by contacting us directly.

7. International data transfers

If you are located outside Australia, your information may be transferred to, stored, and processed in Australia. By using our services, you consent to the transfer of your information to Australia and its processing there.

8. Children’s privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently received information from a child, we will delete it from our records.

9. Changes to this privacy policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on our website with a revised effective date. We encourage you to review this privacy policy periodically to stay informed about how we are protecting your information.

10. Contact us

If you have any questions or concerns about this privacy policy or our data practices, please contact us at:

Incident Zero Pty Ltd
Phone 1300 845 451
Email info@incident-zero.com
Address 23 June Street, Coffs Harbour, NSW, 2450, Australia